Sale Terms and Conditions
Pricing
Spectrums Jewelry brings you
the lowest prices possible anywhere for the finest quality jewelry.
Typographical errors may occur on the website, either by our mistake or outside
factors (i.e., hackers) altering prices or submitting fraudulent orders. It is
for these reasons Spectrums Jewelry reserves the right to reject orders in which
the price was not as intended.
U.S. Shipping and Insurance Charges
Customers living in the U.S. using UPS Ground shipping should receive their orders within 3 to 7 business days; using UPS 2 Day Air shipping should receive their orders within 2 to 4 business days and using UPS Next Day Air shipping should receive their orders within 1 to 2 business days. If your order is received after
3PM Eastern Standard Time, it will not be processed until the next business day. All orders will be processed within 48 hours. Spectrums will insure your package at no additional cost.
UPS Charges:
Next Day UPS (Add $25.00)
2nd Day UPS (Add $14.00)
Ground UPS (Add $8.00)
All orders are subject to stock availability. You will be notified if your item is not in stock.
International Orders
Shipping
International orders are welcomed. We use exclusively Fed Ex International Air Shipping. Shipping times vary depending on your location. Most packages will be delivered within 3-5 business days and are subject to clearance procedures.
Spectrums, Inc. DOES NOT offer shipment to Nigeria, Russia and Indonesia and reserves the right to refuse shipping per our discretion.
The
international shipping rate depends upon location and total shipping weight.
When placing an International Order, please contact Spectrums Jewelry
Customer Service at US 1-252-426-5850.
Taxes and Duties
We
charge sales tax for all items sold as required by law. We do not charge
Sales Tax for sales outside the state of North Carolina however, international
customers are responsible for any Customs Tax or Duties. Your Customs
Agency will contact you regarding any Duties for clearance.
Payment
Purchases
through this web site from the US and Canada must be done on a major credit
card. We will accept MasterCard, Visa, Discover, American Express, Cashiers
Check and Money Orders. We will need the name on the card and correct
billing address. We reserve the right to deny any order for any reason.
Only Wire Transfer payment method (in US dollars) will be accepted for
the International Customers. Please contact our Customer Service department
to arrange for your Wire Transfer Payment and purchase:
US (1) or (01) 252-426-5850
Returns and Exchanges
PLEASE NOTE:
Custom-sized rings, platinum rings, 18kt gold items, as well as other
special order gemstone items, are non-cancelable and non-returnable orders.
If
you are not completely satisfied and wish to return your merchandise we
offer a 30-day return for refund policy
within thirty days of invoice date for a full*
refund, excluding shipping charges and minus potential restocking fee.
(*Please
note, there is a restocking fee of 2.5 percent on all return merchandise
orders totaling $400.00 and over.) Simply send the return back with the
original invoice and in the original packaging in RESALE condition. This
return policy does not apply to custom made and special orders. We highly
recommend you insure any returned items, as we are not liable for any
loss, theft or damage incurred during the return shipping process. Once
again, this
return policy does not apply to custom made and special orders.
At your request and upon receipt of merchandise Spectrums will either:
1. Issue you 100% of purchase price less a 2.5 percent restocking fee
where applicable*,
applied back to your credit card used in placing the order.
2. Company credit
3. Replace the merchandise.
Spectrums, Inc. is not responsible for return shipping charges and strongly
suggests insuring your merchandise.
Privacy
and Security
Online
privacy and security is a major concern for anyone who plans to make a
purchase on the internet. At Spectrums Jewelry we understand this concern,
which is why all ordering information is entered directly into a secure
server, assuring that your personal data will not be intercepted or seen
by any unauthorized persons. For your protection, none of your ordering
information is ever transferred by e-mail and no customer information
is stored on our website. Our customer database will never be exchanged
or sold to anyone, what information comes to Spectrums Jewelry stays with
Spectrums Jewelry. Our secure ordering system and privacy guarantee is
designed to give you peace of mind as you comfortably shop for exquisite
jewelry from the comfort of your home.
Linked Sites
This site may contain many links to other jewelry related web sites
("Useful Links"). Spectrums, Inc. does not control any information,
products or services on these sites and they should be viewed at your own risk.
If you need further assistance regarding international orders, please call our customer service department and one of our representatives will be glad to
assist you.
Outside of US:
1-252-426-5850
US Customers:
1-866-906-GOLD (866-906-4653)
Hours of operation: 8 a.m. - 5 p.m. Eastern
Time or drop us an email at spectrums@mchsi.com
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