Customer Service

Order Processing
At Spectrums Jewelry, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: American Express, Visa, Mastercard , Discover. As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, cancelling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 30-day return policy, detailed below.
 
Shipping
We use the most reputable shipping companies to deliver your purchase in a timely manner. We deliver to street addresses in the continental United States, Hawaii, Alaska and Canada using private carriers. We use United States Postal Services (USPS) for APO/FPO.
 
Security/Insurance Protection
When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and require a signature upon delivery.
 
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.

 
UPS Ground (under $500)
$9.95
UPS Ground (over $500) FREE
UPS Next Day (under $500)
$24.95

UPS Next Day (over $500)

$14.95

UPS Air (Canada orders under $500)

$34.95
UPS Air (Canada orders over $500) $24.95

Deliveries to Alaska, Hawaii and Canada require additional time in transit.
 
Questions
For product inquiries or help using the Spectrums Jewelry website, please call 866-906-4653.
 

Cancellations & Returns

We want you to be perfectly satisfied with your purchase.  If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement. 

Returns are easy.

  • You must print and complete a Merchandise Return form.  To do so, you will need the original order number. Go to Account Administration > View Order History.  Find your order by order date or order number and select it.  Then select "Print Return Label".  You can click here to go directly to the View Order History page.
  • Follow the instructions on the Merchandise Return Form.
  • Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
  • The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
  • Package the item securely so as to avoid damage during shipping.  If you are returning an item of significant value, we recommend that you insure it against loss or damage.
  • All manufacturers' warranties are in effect.
  • All returns must not exhibit signs of excessive wear or mistreatment to be acceptable for a refund or an exchange.
  • Special/Custom orders which include engraved items or custom sizes are non-returnable, non-refundable and will be marked as special.

Send the package to:

Spectrums, Inc., PO Box 537, Hertford, NC 27944
113 Starlight Drive, Hertford, NC 27944


 

© Copyright 2012, Spectrums Inc. All rights reserved.